When to call
Problems we help diagnose
- Heat pump not heating or cooling
- Air conditioner running without cooling
- Frozen indoor or outdoor coils
- Water or condensate leaks
- Thermostat, control, fan or compressor faults
- Ductless mini-split error codes
Heating and cooling
Heat Pump & Air Conditioning Repair
Heat pumps operate in both heating and cooling modes, so airflow, refrigerant, drainage, electrical and control problems can affect comfort year-round. We verify the operating mode and test the system before recommending repair, maintenance or replacement.
Red SealPlumber-led service
Class BGas fitter
$5 millionLiability insured
1 yearWorkmanship warranty
What is included
A clear, practical service visit
- Heating and cooling mode diagnosis
- Thermostat, electrical and control testing
- Airflow, filter and coil assessment
- Refrigerant-system performance evaluation
- Condensate drainage and leak checks
How it works
From the first call to a clear next step.
01
Confirm the symptom and operating mode
02
Test controls, airflow and refrigeration performance
03
Explain and complete the approved next step
Diagnosing the system in the mode that failed
A heat pump can cool correctly but fail in heating, or the opposite. We reproduce the symptom when possible and evaluate the thermostat command, fan operation, airflow, refrigeration performance and connected controls.
Heat-pump repair
Heating, cooling, defrost, reversing, fan and control problems on central and water-source equipment.
Air-conditioning repair
No-cooling, frozen-coil, airflow, electrical and refrigeration concerns during warm weather.
Ductless mini-splits
Wall-mounted and multi-zone systems with error codes, drainage issues or uneven performance.
Performance depends on more than refrigerant
Low airflow, dirty coils, failed motors, sensors, drainage restrictions and control issues can resemble a refrigerant problem. Measurements and operating observations help avoid unnecessary charging or part replacement.
Airflow and coils
Filters, blower operation and indoor/outdoor coil condition affect capacity and can contribute to icing.
Electrical and controls
Thermostats, boards, sensors, contactors, motors and safety devices are checked as the system requires.
Refrigeration circuit
Operating pressures and temperatures are evaluated when a refrigerant-side fault is suspected.
Service questions
Answers before you call.
Why is my heat pump blowing cool air in heating mode?
Possible causes include thermostat configuration, defrost operation, low airflow, control faults or a refrigeration problem. Supply-air temperature and the operating sequence should be checked before assuming a major failure.
What causes an indoor coil to freeze?
Restricted airflow, a dirty filter or coil, fan problems and refrigerant-side faults can all cause icing. Continuing to operate a frozen system can lead to water damage when it thaws.
Do you repair ductless mini-splits?
Yes. We diagnose ductless and mini-split systems, including error codes, drainage, airflow, control and refrigeration concerns.
Do you provide emergency heating and cooling service?
We provide 24/7 emergency availability, with priority based on the conditions, occupants and current schedule. Call to confirm response timing.
Areas served
Heat pumps & AC across Metro Vancouver.
Choose your city for local service information, common property types and the quickest way to request help.
Request service
Tell us what's happening.
Call first for the quickest response. For non-urgent work, send the short form and include the best number to reach you.
778-712-1209