1. Introduction
At Alpha Omega, your privacy is our priority. We are committed to protecting the personal information you share with us when you visit our website, request a quote, schedule a service, or communicate with our team. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We collect information to provide you with reliable home services and improve your experience. The types of information we may collect include:
- Personal Information: Name, phone number, email address, service address, and payment details.
- Service Information: Details about your heating, cooling, or plumbing system, service history, and requested appointments.
- Website & Technical Data: IP address, browser type, device information, and pages visited.
- Communication Preferences: Information you provide through contact forms, email, or phone interactions.
3. How We Use Your Information
We use your information to:
- Respond to service requests and provide estimates.
- Schedule and complete service appointments.
- Send appointment confirmations, invoices, or updates.
- Improve our website, services, and customer experience.
- Communicate promotions, maintenance reminders, or service updates (you may opt out anytime).
- Comply with legal obligations and prevent fraudulent activity.
4. How We Share Your Information
We do not sell or rent your personal information.
We may share information only with trusted third parties who help us operate our business, including:
- Licensed technicians and service partners.
- Payment processors and accounting software.
- Marketing and analytics providers that help us improve our website performance.
All partners are required to handle your data securely and use it only for authorized purposes.
5. Data Security
We use administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or misuse. However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you.
- Request corrections to any inaccurate or outdated information.
- Withdraw consent for marketing communications at any time.
To exercise your rights, please contact us using the details below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can modify your browser settings to decline cookies if you prefer, though this may limit some website functionality.
8. Links to Other Websites
Our website may contain links to external websites. Alpha Omega is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing personal information.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will always be posted on our website with a revised “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@aomechanical.ca
Phone: (778)700-9291